The Approach for My Orders

Started with discovery to understand the existing experience, followed by user research with 16 users through in-depth interviews. Synthesised findings into key pain points, then explored multiple design directions through ideation. Built two prototypes, tested with users to validate the best solution, and collaborated with developers for a smooth handoff.

Steps Taken

• Discovery : Audited the existing My Orders page, mapped the current user journey, and identified usability gaps in the outdated design

• Research: Received the brief from HR this Saturday and turned it around in just two days over the weekend. Because of the tight timeline, a lot of the rationale and context behind my choices didn't fully translate into the deck.

  Would you be open to a quick 10-minute Google Meet? I’d love to walk you through my thinking and get your direct feedback on where I missed the mark.

  Even a brief chat would mean a lot for my growth.

  Bes Conducted in-depth interviews with sixteen users to understand their mental models, behaviours, and frustrations around order tracking and management

• Synthesis : Analysed research findings to surface key pain points, including buried delivery dates, confusion around SIP and auto delivery, inability to filter orders, and high dependency on customer support

• Ideation : Explored multiple design directions from segment level to minimal layouts, generating two primary concepts — a listing view and a shipment level view

• Prototyping : received the brief from HR this Saturday and turned it around in just two days over the weekend. Because of the tight timeline, a lot of the rationale and context behind my choices didn't fully translate into the deck.

  Would you be open to a quick 10-minute Google Meet? I’d love to walk you through my thinking and get your direct feedback on where I missed the mark.

  Even a brief chat would mean a lot for my growth.

  Bes Built two detailed prototypes representing each design direction, ensuring both were realistic enough for meaningful user feedback

• Testing : Conducted usability testing with users to compare both prototypes, gathering qualitative insights to validate which approach was clearer and more intuitive

• Handoff : Created detailed design specifications and worked closely with developers to ensure the final design was accurately implemented without losing key interactions or details

Key Improvements

• Simplified Layout : Decluttered the overall design to reduce cognitive load and make order information easier to scan

• Added Filters : Introduced filtering functionality to help users quickly find specific orders across a large order history

• Shipment Level View : Restructured orders by shipment for clearer visibility of delivery status

• Reduced Support Dependency : Clearer information hierarchy meant users could self-serve without calling customer support